Do you have a question? Has something gone very wrong and you do not know what to do? Well, fair enough.
Below are the questions heard all the time from buyers.
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Does eBay have a Customer Service Department I Can Phone?
eBay are notoriously hard to contact, should you ever need to – it sometimes seems like they expect the site to run itself. You can email them, as long as you don’t have your heart set on a coherent response: go to http://pages.ebay.com/help/contact_us/_base/index.html. You might have better luck in a ‘live help’ webchat here: http://pages.ebay.com/help/basics/n-livehelp.html.
Only eBay Power Sellers (sellers with a very high feedback rating) get to phone customer service. If you really want to try your luck, type ‘ebay [your country] phone number’ into a search engine and you’ll probably find something. Unfortunately, the chances are you’ll have gone to all that trouble for the privilege of leaving an answerphone message.
It might seem cruel, but imagine the number of people who would call eBay every day with the silliest questions if they gave out their phone number everywhere. Its Wild West nature is, in a way, part of its charm.
eBay Sent Me an Email Saying They’re Going to Close My Account. What Should I Do?
This email asks for your password, right? It’s a scam, an attempt to frighten you, make you give up your details and then steal your account. eBay will never ask for your password or any other account details by email. eBay say that you should only ever enter your password on pages that whose addresses start with http://signin.ebay.com/. They even offer a special ‘Account Guard’ as part of their toolbar, which lets you check that you’re not giving your password to a dodgy fake site. You can read more here: http://pages.ebay.com/toolbar/accountguard_1.html.
It Seems Too Good to be True. How Does eBay Make Money?
For you, the buyer, eBay is free. Sellers, though, pay all sorts of fees: a listing fee for each item they list, a final value fee (a percentage of what the item sold for). They can they pay optional fees for extra services, including Buy it Now, extra pictures, reserve prices, highlighting the auction, putting it in bold, listing it first in search results or even putting it on the front page. You can see a full list of fees at http://pages.ebay.com/help/sell/fees.html.
It’s obviously worth it to the sellers, though, or they wouldn’t carry on using eBay. The system is quite efficient, and basically forces both eBay and the sellers to keep their profit margins as low as possible – otherwise prices will simply go too high and the buyers will stop buying.
How Safe is eBay?
Well, as it happens, that is the subject of the next posting! All of eBay’s safety services for buyers and sellers are in one place, called ‘SafeHarbor’. SafeHarbor handles fraud prevention and investigation, helps with dispute resolution and keeps rule-breakers in check. Read all about it next time, and be safe.
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Stay tuned,
Christer
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Once you have drawn the buyers in with your title, the next thing to do is to tell them all about your item with the description. But just what should you write in your description?
At its heart, your item description is an ad. Without making it too obvious, you should be writing sales copy. You’re trying to get buyers excited about your products, and that is usually hard – but on eBay, if you have the right thing to sell and give enough details, the buyers almost excite themselves.
Technical Details.
Include every technical detail you know, including the item’s manufacturer, its condition, how big it is, where and when it was made, its history, and anything else special about it. Do not be too boring, though! The best descriptions are written in friendly, conversational language, and show a real knowledge of the item. Whatever you do, make sure you tell the truth!
Remember that most of the people who will be buying your item will be just as knowledgeable about it as you are, if not more – this is their hobby, and they are experts. Do not feel like you need to explain the basics of the item! Just go into as much technical detail as you can. As a rule, do not write anything in the description if you do not know what it means, as the chances are someone will, and if you have got it slightly wrong then you will look like you do not know what you are talking about.
Interesting Details.
You might find that you enjoy writing a few things about how you got the item, why you are selling it, and whom you think might like it. This is not strictly necessary, but it gives your auctions some character and a personal touch, and can make people more likely to trust you. People might wonder what you are doing selling 500 CDs all at once, and if you tell them the reason, then they will feel reassured that nothing dodgy is going on. If you are selling them because you are having a baby and you need the space, just say so.
Write as Much as You Can.
Leave nothing out of your description, even if that seems to you like it makes it cumbersomely long. There is no way you can be too thorough! Someone, somewhere will appreciate that you took the time to write the extra information.
Do not assume that anyone who wants extra information will email you to ask a question. Many buyers are shy and will not do it. Think of questions that buyers might have and add the answers to your description, as people generally tend to ask the same questions over and over again.
Each time a buyer does email you with a question, you should both answer their question and update your description so that it will include the answer next time. If people ask questions that are answered in the description, try putting these parts of the auction on a line alone, or in bold, to make them easier to notice.
In the next posting, we will focus on increasing the number of buyers who respond to your auctions.
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If you seriously thinking of earning, not losing BIG money on eBay, I definitely recommend a very successful product how to market eBay(R) auctions
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Another viable and most recommendable option, when starting up an eBay business, is to make use of the drop shipping concept, which you can read about in the post – eBay and Drop shipping – What Is It All About?
Click here to find out more about drop shipping.
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Stay tuned,
Christer
BTW
Do you also remember to FOLLOW ME on Twitter?
If you find the information useful, don’t hesitate to Tweet or email the post to your friends and colleagues and set up a link on your own blog!
http://twitter.com/christerfolke
You are probably reading this post because you KNOW that you can make money from selling stuff on eBay. Well, what you know is correct and what this article will teach you will help you even more to do so.
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Read on to get to know how to set-up your eBay business in five easy steps.
Unique Idea
The first step in starting up your eBay business is to have a unique item that you can sell, though that maybe very had to do. Among the millions of listings on eBay, there is no product or idea that you can think of, that is not yet listed. This maybe 95% correct, though it is always worth a try. Your unique idea should be close to your heart, a hobby, an industry or a service that you are very interested in.
Know the Competition
After that, then search through the eBay listings for similar items. Again, 95% of the time, items on your list are already being sold. Don’t worry about that. That is the beauty of free trade – everyone can sell the same item and the consumer has the option to choose whichever one he or she will take. It is ideal that you focus on the item that is closest to your heart and yet has the least listings on eBay. This gives you a better chance of competing in the market.
Make it Visual
To make your listing more appealing, take a digital picture of your item and include it in the ad. No matter how good and detailed your listings are, it is still best to have a picture of the item, which will say everything, nothing more, nothing less. Try to research also on the highest hitting listings and see why their visual representation is very appealing to many surfers.
Price it Right
The power of the dollar (or any other currency for that matter) is always at work in eBay. Because you allow interested parties to bid on your product, every dollar counts. Some recommend starting your price at $1, which if you were in the shoes of the buyer, sounds very appealing. Just make sure that you are selling an item that will eventually be bidded to the price that you like, say $500, even if it start from a dollar.
Online Payment Availability
PayPal is eBay’s partner in it’s payment system. And to be successful in you eBay business, you must be a member of PayPal as well. It is easy to set-up, in fact, you can do it simultaneously with your eBay membership and security is highly rated. Fees are also very reasonable.
Five easy steps in you eBay business set-up.
Start “to eBay” today!
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A very good introduction video what selling on ebay is all about can be viewed here
(to watch this video, you need Adobe Flashplayer – is free)
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Stay tuned,
Christer
BTW
Do you also remember to FOLLOW ME on Twitter?
If you find the information useful, don’t hesitate to Tweet or email the post to your friends and colleagues and set up a link on your own blog!
http://twitter.com/christerfolke
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