Do you have a question? Has something gone very wrong and you do not know what to do? Well, fair enough.
Below are the questions heard all the time from buyers.
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Does eBay have a Customer Service Department I Can Phone?
eBay are notoriously hard to contact, should you ever need to – it sometimes seems like they expect the site to run itself. You can email them, as long as you don’t have your heart set on a coherent response: go to http://pages.ebay.com/help/contact_us/_base/index.html. You might have better luck in a ‘live help’ webchat here: http://pages.ebay.com/help/basics/n-livehelp.html.
Only eBay Power Sellers (sellers with a very high feedback rating) get to phone customer service. If you really want to try your luck, type ‘ebay [your country] phone number’ into a search engine and you’ll probably find something. Unfortunately, the chances are you’ll have gone to all that trouble for the privilege of leaving an answerphone message.
It might seem cruel, but imagine the number of people who would call eBay every day with the silliest questions if they gave out their phone number everywhere. Its Wild West nature is, in a way, part of its charm.
eBay Sent Me an Email Saying They’re Going to Close My Account. What Should I Do?
This email asks for your password, right? It’s a scam, an attempt to frighten you, make you give up your details and then steal your account. eBay will never ask for your password or any other account details by email. eBay say that you should only ever enter your password on pages that whose addresses start with http://signin.ebay.com/. They even offer a special ‘Account Guard’ as part of their toolbar, which lets you check that you’re not giving your password to a dodgy fake site. You can read more here: http://pages.ebay.com/toolbar/accountguard_1.html.
It Seems Too Good to be True. How Does eBay Make Money?
For you, the buyer, eBay is free. Sellers, though, pay all sorts of fees: a listing fee for each item they list, a final value fee (a percentage of what the item sold for). They can they pay optional fees for extra services, including Buy it Now, extra pictures, reserve prices, highlighting the auction, putting it in bold, listing it first in search results or even putting it on the front page. You can see a full list of fees at http://pages.ebay.com/help/sell/fees.html.
It’s obviously worth it to the sellers, though, or they wouldn’t carry on using eBay. The system is quite efficient, and basically forces both eBay and the sellers to keep their profit margins as low as possible – otherwise prices will simply go too high and the buyers will stop buying.
How Safe is eBay?
Well, as it happens, that is the subject of the next posting! All of eBay’s safety services for buyers and sellers are in one place, called ‘SafeHarbor’. SafeHarbor handles fraud prevention and investigation, helps with dispute resolution and keeps rule-breakers in check. Read all about it next time, and be safe.
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Christer
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eBay is not just an auction and a marketplace. Often it can feel quite a lot like a game. Like any game, you can get ahead if you think strategically, using your head to outwit the other buyers and get the best price. Here are a few things you can try.
Shop in the Summer.
This is simple, but effective. Summer is the quiet season on eBay – almost everything sells for less. While everyone else is out enjoying the sun, invest a little time to find some real bargains.
Beat Them by a Few Cents.
Outbid people by a few cents instead of a few dollars – if they do not check back before the auction ends, then you will be the winner. To avoid people using this tactic on you, though, always bid strange, hard-to-guess amounts instead of round numbers.
Play Dirty.
If you know when the auction ends, you can get in there at the very last second and outbid your rivals. The chances are that they will not have the time to sit in front of the auction waiting for it to end – as a rule, he who stays wins. If someone else does retaliate at the end of the auction, though, try not to get carried away in those last few seconds and end up paying too much!
Take Risks.
This is a strategy for the braver eBay buyer. All of the advice you will see for eBay beginners tells you to buy items that have good pictures, clear descriptions, trustworthy sellers and all the rest. If you are brave, why not take a risk and do the exact opposite?
Many buyers will not want that item from the seller with a feedback rating of 5, no picture and a one-line description. If you take a calculated risk and bid anyway, you might be able to make a tiny bid and win by default. There are people on eBay who make their living from winning auctions like these, taking good pictures of the item, writing a good description and then reselling it at a huge profit. Be careful, though. Do this for long enough, and you will inevitably lose your money at some point. It is especially unwise to try it with very high-value items.
Avoid Bidding Wars.
There are few things on eBay that are so rare that you will only see them once and never again. There are usually quite a few sellers who have an item. What’s more, they will generally have more than one to sell, even if they have not listed them all at once. Always check your seller’s history to see whether they sell your item all the time – and if they do, then wait for the next one instead of bidding to the skies.
Now, there may come a time in your eBay life when you realise that you have screwed up your bid, and you wish there was an ‘undo’ button. Here’s the good news for you. There is!
The next posting will be all about withdrawing your eBay bids.
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If you seriously thinking of earning, not losing BIG money on eBay, I definitely recommend a very successful product how to market eBay(R) auctions
eBay Fortune , The Definitive Roadmap To Auction Riches -
as a successful eBay Seller, you will need it!
Take Action – Click Here to Download “eBay Fortune , The Definitive Roadmap To Auction Riches”
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Another viable and most recommendable option, when starting up an eBay business, is to make use of the drop shipping concept, which you can read about in the post – eBay and Drop shipping – What Is It All About?
Click here to find out more about drop shipping.
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Stay tuned,
Christer
BTW
Do you also remember to FOLLOW ME on Twitter?
If you find the information useful, don’t hesitate to Tweet or email the post to your friends and colleagues and set up a link on your own blog!
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When you buy things on eBay, you pay the seller before they send you anything. This means that you, as a buyer, are vulnerable to all sorts of problems. You might not get the items you have paid for, or they might be damaged or faulty.
Luckily, you have two very important rights when you buy on eBay.
The Right to Receive Your Item.
Maybe the seller never sent the item, or maybe it got lost in the post. Whatever happened, you paid for the item. If it does not arrive in the post as described, you have the right to a replacement or a refund, whether it is the seller’s fault or not.
The fact that you bought something on eBay does not mean that you do not have the exact same rights that you would have if you bought it in a shop (these rights are pretty much the same all over the world). Plus, under eBay’s rules, the seller is not allowed to change their mind about selling you the item: once the auction ends, it becomes a contract – you must buy and they must sell, or face eBay’s penalties.
The Right for Your Item to Be as Described in the Auction.
Sometimes sellers do not wrap items properly, and so they get broken. Occasionally they write descriptions that are misleading or just plain wrong to begin with, leaving out vital details that would have caused you to change your mind about buying. If this happens to you, you again have the right to a replacement or a refund.
So How Do I Use My Rights?
First, you should take it up with the seller as most will be responsive, and do not want to have their reputation damaged when an upset buyer leaves negative feedback for all their future buyers to see. If that does not work, report them to eBay.
While eBay does not have many people handling complaints, they do have a relatively effective set of automatic process to handle common problems buyers and sellers have with one another.
Finally, if that does not work, then you should seek advice from consumer groups in your country, and as a last resort from the police. However, you should never have to get this far. Problems on eBay that cannot be resolved easily are extremely rare.
Don’t Be Too Quick To Complain.
Remember not to get too annoyed and be unfair to the seller. Nice sellers have agreed to give me refunds for undelivered items, only for me to find out a few weeks later that they were being held for me at the post office! Always try your best to communicate and think of everything that might have gone wrong. eBay works best when buyers and sellers sort out their problems together, instead of reporting each other to the authorities straight away.
More often that not receiving what they paid for, buyers have an altogether different problem. T hey knew what they were paying for, but did not realise that what they were paying for was overpriced, low quality or a scam.
The next posting will give you a list of tips on how to avoid being ripped off on eBay.
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Stay tuned,
Christer
BTW
Do you also remember to FOLLOW ME on Twitter?
If you find the information useful, don’t hesitate to Tweet or email the post to your friends and colleagues and set up a link on your own blog!
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Are you an eBay seller? If you have been looking for a relatively easy way to make money, there is a good chance that you are. Different individuals use eBay, but many use eBay to make a little bit of extra money or even to financially support themselves and their families. If you are an eBay seller, how is everything currently going? Are you making as much money as you had hoped to make?
If not, please read on, and you will find some tips are outlined below on how you can make sure that your eBay items sell better.
When it comes to buying items on eBay, there are many eBay buyers who are on the lookout for eBay scams. Before purchasing an item, one of the first things that an eBay buyer does is check the feedback of the seller. Doing business with a highly rated and recommended eBay seller reduces or completely eliminates the possibility of getting scammed on eBay. Feedback helps to give you a good reputation, but there is also something else that can help you get a good reputation, and this is an “About Me,” page. This is a page where you are in the position to introduce yourself and give a little bit of background information about yourself and your eBay business.
“About Me,” pages are optional, but there are a number of benefits in having one.
Once an eBay buyer has learned that a seller who has an item that they want/need for sale is a reputable one, they will most likely continue to examine the product being sold. This is where your biggest chance of making a sale comes in.
First, make sure that your products are being sold at a fair price. Keep in mind, when making your auction listings that you are after making a profit, but on the other hand, you do not want to scare off any potential buyers with a too high price. Just making sure that your prices are reasonable is enough to increase your chances of making a sale.
Secondly, make sure that you accurately describe all of your items that are being sold. For instance, if you are selling a lot of or a group of children’s toys, it might be a good idea to take the time to list the names of each toy being sold. Outline the condition in which each toy is in as well. If you are selling toys that require batteries, you should state whether the batteries are included or not. Providing a detailed, accurate description of all of your items will definitely increase your chances of having them be sold
In addition to a detailed description, it is also rather important that you have pictures of your items. eBay allows you to post one free picture, but more can be posted for additional fees. Do not let these additional fees deter you from posting additional pictures, as they are likely to increase the chances of making a sale. In fact, you may want to have a look into free photo sharing websites, such as PhotoBucket, as they allow you to post additional eBay pictures for free. When taking pictures of your eBay items, make sure that you take a number of close-up pictures. Also, make sure that the pictures are easy to see and that the light is good. Having poor pictures or no pictures at all is one of the many reasons why many eBay items end up not being sold.
The methods of payment that you accept may also have an important impact on how well your eBay items will sell. One of the most common forms of payments used, to pay for eBay purchases, is PayPal. The reason why PayPal is so popular is because it enables shoppers to buy items from you, without having to disclose their account numbers. If you do not already accept PayPal, please take a look into doing it. Although most eBay buyers use PayPal, you should also remember that not everyone does. For that reason, you may also want to accept other methods of payment, including money orders or personal checks. The only thing with personal checks is that you should wait until the check is cleared, before shipping the buyer their merchandise, especially with large and expensive purchases.
By implementing the above mentioned eBay seller tips, you may start seeing an increase in your eBay sales, even right away. In all honesty, you need to think of it from a buyer’s perspective.
Look at your auction listings and ask yourself: would I buy what I am selling from a seller like me?
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If you seriously thinking of earning, not losing BIG money on eBay, I definitely recommend a very successful product how to market eBay(R) auctions
- eBay Fortune , The Definitive Roadmap To Auction Riches -
as an eBay Seller, you will need it!
Take Action – Click Here to Download “eBay Fortune , The Definitive Roadmap To Auction Riches”
♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦
Stay tuned,
Christer
BTW
Do you also remember to FOLLOW ME on Twitter?
My new content from all my web pages is also going there
If you find the information useful, don’t hesitate to Tweet or email the post to your friends and colleagues and set up a link on your own blog!
http://twitter.com/christerfolke